Terms and Conditions

Terms and Conditions

If any of these Terms are unclear, please email us at hello@australianglow.com

Overview

This website is operated by Australian Glow Pty Ltd

Throughout this entire website, the use of terms such as "we", "us" and "our" refer directly to Australian Glow.

By visiting, browsing and/or purchasing from this website, you're engaging in our "Service". This means that you agree to be bound by these terms and conditions ("Terms") as amended by us from time to time in our absolute discretion without notice. If you do not agree with the Terms, please stop using this website and/or our Service immediately.

This website is owned and managed by Australian Glow. Unless otherwise stated, the website and its contents are the express property of Australian Glow and Australian Glow reserves all its rights in relation to this property. The website and the products sold are intended for young personal, non-commercial use only.

You agree to indemnify and hold harmless Australian Glow, its officers, directors, employees, agents, licensors and suppliers from and against all losses, expenses, damages, legal fees and costs, resulting from any violation of these Terms or any activity related to your use of the website or the Service or your account (including any negligence or misconduct) by you or any other person accessing this website through your account.

TERMS OF SALE

By placing an order you are offering to purchase a product on and subject to the following terms and conditions. All orders are subject to availability and confirmation of the order price.

Dispatch times may vary according to availability and any guarantees or representations made as to delivery times are subject to any delays resulting from postal delays or force majeure for which we will not be responsible.

Any product that is not delivered within 14 days of purchase is eligible for refund.

In order to contract with Australian Glow you must be over 18 years of age and possess a valid credit or debit card issued by a bank acceptable to us. Australian Glow retains the right to refuse any request made by you.

Terms of Product Use

The advice on our website is not to be substituted for professional medical advice. This website is solely an online store for the distribution and sale of beauty and cosmetic products. We recommend that you consult your medical practitioner prior to using any of the products sold on our website to determine if they are suitable for you. If you are in need of medical attention call 000 immediately or your physician.

Please follow the guidelines of use for each product. These guidelines can be found on both the product page on our website, and on the packaging of each product.

Your GP or healthcare practitioner should be consulted if you have any medical questions that need to be addressed. We make no guarantees about the results of your use of the product as results will vary for each individual user. The testimonials and reviews published on this website or about our products or Service on any other platform are the opinions of the authors only and are not medical or scientific opinions.

 Disclaimer

By accessing our website, using our Service, creating an account or placing an order through the website, you assume all associated risk, including but not limited to the risk to your computer, tablet, mobile device, software or data may be damaged by any virus or malicious bug transmitted by this website or any third-party website.

By browsing our website or creating an account and becoming a member, you assume all responsibility for the security of your account. You agree to accept all responsibility for activities that occur under your account (e.g. orders placed by someone else using your account). Australian Glow reserves the right to terminate your account without notice at its discretion. Australian Glow is not liable for any disruptions to this website.

Australian Glow disclaims all liability to the fullest extent permitted by law for any injury, allergic reaction, adverse side effects, loss, or damage suffered in relation to or arising from use or misuse of a product, our website or our Service. In the event of such injury, allergic reaction, adverse side effects, loss or damage, the maximum aggregate liability of Australian Glow will be the value of the product purchased. You acknowledge that we do not manufacture the products on our website, we simply distribute the products.

Australian Glow reserves the right to amend errors or to update product information at any time without notice. In the event any information about a product is incorrect (e.g. size, price etc), Australian Glow reserves the right to refuse or cancel any order placed for that incorrectly described item. In the event of such a refusal or cancellation of an order and your chosen payment method has been charged, Australian Glow shall issue a credit to that chosen payment method in the amount of the cancelled order.

Lost Parcels

Australian Glow accepts no responsibility for lost or unclaimed packages. Online tracking is available to you and is sent to you via email once you place an order. It is your responsibility to track the item via our website by clicking the 'Track my Order. We urge customers to access their tracking code if there is a delay in tracking and/or receiving your order. If the wrong address information is inputted into the checkout page when an order is placed on the website, and as a result, a parcel is sent out then returned back to us, it is the customer’s responsibility to pay for the product to be re-sent to the correct address.

Unauthorised Use

You may not use the website or Services for any unlawful or unauthorised purpose, including without limitation: distributing any abusive, unlawful, defamatory, harmful, obscene, or otherwise objectionable material. You may not use the website or Services to transmit any material that constitutes a criminal offence, results in civil liability or otherwise would breach any laws, regulations, or codes of practice. You warrant that you have the right to post any materials posted by you on our website and that the materials do not infringe any third party intellectual property rights.

Interfering with, damaging, disabling, or impairing the operation of this website, or attempting to gain unauthorized access to the website, networks or gateways connected to it, through hacking, spoofing, or any such similar means is expressly prohibited. You agree to indemnify Australian Glow for any loss or damage which may arise through your unauthorised use of the website or Service.

Refunds / Returns Policy

Our products come with guarantees that cannot be excluded under the Australian Consumer Law.

Privacy

Australian Glow is fully committed to providing a secure website and shopping environment by protecting your privacy. Any personal information collected through Australian Glow will be handled with the strictest confidence, stored securely and never on-sold or shared with any third party (except as required or authorised by law.)

The information collected through this website remains the sole property of Australian Glow and will not be sold to or shared with any other organisation or third party. Information such as your name, email and shipping addresses, will be gathered when you place an order and/or create an account. This information will be stored securely.

Australian Glow stores no credit card information. Our payment system uses industry-standard Secure Sockets Layer (SSL) encryption systems to protect and encrypt your payment card data before it is transmitted through the Internet. Australian Glow uses a secure external payment gateway to process your payments. Australian Glow cannot view, access or store your credit card details however cannot guarantee the strength or effectiveness of these third-party providers.

Our website may contain links to other websites of interest. However we are not responsible for the security practices, privacy policies or content of any external or affiliate sites.

As a member of Australian Glow you may receive regular email updates. The contents may relate to Australian Glow promotions, cosmetic, beauty and industry news. You will have the ability to ‘opt out’ from receiving this material at any time.

Questions

If you have any queries in regard to these Terms please contact us on hello@australianglow.com